Sally Purnell is the go-to person for customer care. Her passion for quality produce and great service is as strong today as it was four years ago, when she first joined the dedicated team at The Community Farm.
“I’ve been looking after customers since 2013. The Farm has undergone a metamorphosis during my time here, emerging as an efficient and well-oiled butterfly, but retaining all of its charm and ethical aims.We work as a team, but it’s my job to represent you – the customer. I’ve always got your interests at heart, which means poking my nose into all the activities that take place here from picking, to packing and distribution.
Designing the organic boxes can be a difficult task, especially during the hungry gap. But what a joy it is during the summer months when the veg is diverse and plentiful. I’ve been so impressed with the crops that have come from our fields this year.
hen you find your fresh, organic veg box on the doorstep, I want you to let out a gasp of delight! However, I recognise that we can't please all the people, all of the time, which is why we try to vary contents from week to week.
My inbox is certainly always varied. If there’s an issue, my job is to put it right as soon as possible, and to the customer's complete satisfaction. For me, the age-old mantra “the customer is king”, still stands.
Among the email queries and questions, there often lies some fabulous feedback. It’s the highlight of my day. I always share your comments with staff at The Farm. I sit here, cuppa in hand, reading them aloud to a captive crowd.
Because that’s what I’m here for. To give you a voice.
Keep in touch!”
- Sally Purnell
Customer Services Officer
Keep the positivity coming!
You can contact Sally by email or call 01225 29 50 29 - just like Adel and Jessica did recently."Love, love love my box of organic veggies that arrived today. All so wonderfully fresh and amazing! Looking forward to a weekend of cooking!"
Adele
"Just thought I'd send you a photo of my little girl enjoying discovering this week's box! We decided to go fully organic for our fruit and veg when we had her." Jessica
